As a business, there will be times when you need to hire suppliers to take on any of the workload you can’t do yourself.
It’s important to choose the right suppliers for your business and not simply because other companies are using them. Your customers, employees, and team members are counting on you to make sure the business is meeting standards and not sacrificing quality.
Here are some tips for choosing the right suppliers for your business.
Check Their Reputation
A positive indication of a potential supplier being a good company to work with is the type of reputation they have.
It’s worth looking into their reputation on local forums and review sites to get an honest look at the company’s work. Try not to just browse the supplier’s site for reviews and feedback as they will tend to be biased and only show the positive reviews and perhaps not the negative ones.
Places like Mark’s Plumbing Parts are a great start if you’re looking for reputable companies within the trade. Do your due-diligence and take a proper look into a company before you start working with them. You don’t want to a supplier’s poor reputation to negatively affect your business’ customer perception.
Meet In Person
Meet a potential supplier in person because talking over the phone or online doesn’t build a strong working relationship.
If anything, not meeting in person can hinder your relationship and might start it off on the wrong foot. You need to establish a specific person you can contact when things go wrong, and if you’ve not met in person, then you might not have known how efficient or communicative they are or aren’t.
Before signing any contract, set up a face-to-face meeting to ensure it’s the right fit.
Can They Manage Your Expectations?
There are expectations that your business will have, and the suppliers you use will either be able to manage those expectations or not.
There are always other companies you can use that will be able to provide the work and expectations you have, so don’t settle or make concessions. Ask specific questions about clear expectation before signing any contracts as it will be more difficult to get out of or change expectations later.
Have Annual Reviews
Annual reviews are something you likely do with your employees, but it’s also something you can incorporate for your suppliers too.
Annual reviews help address any issues or problems you might have come across throughout the year and need to be fixed. There will always be changes in the supplier relationship, so use these reviews as an opportunity to build on the success.
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